Operational procedures and responsibilities will ensure correct and secure information processing and should address:
- development of operating instructions and incident response procedures
- documented operating procedures
- operational change control procedures
- incident management procedures
- segregation of duties to reduce risk of negligent or deliberate misuse
- separation of development and operational facilities
- external facilities management
- system planning and acceptance
Protection against malicious software must be available in order to protect the integrity of software and information. Precautions to prevent and detect malicious software should include:
- user awareness procedures
- detection controls
- prevention controls
- security awareness, system access and change management
- policy requiring compliance with licenses
- regular updates of anti-virus software
- control of file access via external networks
- control over email attachments, or anything of uncertain origin
- recovery processes
- up to date information on security warnings
- regular reviews of software and systems
Housekeeping procedures to maintain integrity and availability of information processing and communication services. Such housekeeping processes include:
- information backup
- operator logs
Network management includes attention to network controls which address:
- operational responsibility
- management of remote equipment
- special controls when using public networks
- consistent application across the system
Media handling and security should include proper controls to protect all types of media with attention to:
- the management of removable computer media
- disposal of media
- specific information handling procedures
- secure system documentation
Exchanges of information and software must be controlled and must:
- be compliant with relevant legislation
- be carried out on the basis of information and software exchange agreements
- be protected in transit
- include an understanding regarding EDI, email and e-commerce
- include policies on electronic mail
- include an understanding of the security risks
- address the security of office systems
- pay attention to publicly available systems
- include all forms of information exchange
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